【Closed】After-Sales Engineer Section Manager

Job Detail

<Job Responsibilities>
- In charge of improving service standard & management

Team Management (Manager role)
- Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
- Plans, monitors, appraises, and reviews job contributions of staff
- Communicates job expectations to staff
- Enforces company policies and procedures
- Accomplishes information systems and organization mission by completing related results as needed
- Stand by for supporting staff as needed

Customer Satisfaction job (Staff role)
- Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service (2shifts for day support and night support)
- Get approval from the manager if immediate client visit is required by customers
- Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Prepare and complete actions plans
- Implement production, productivity, quality, and customer-service standards
- Identifies customer service trends and determines system improvements
- Analyse variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Conducts customer satisfaction surveys and forms focus groups ・Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Resolves problems and disseminates advisories and warnings
- Detects and diagnoses network problems
- Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations



<Necessary Skill / Experience >
- Thai nationality, Male age 40 – 50 years old
- Bachelor’s Degree or Higher in Engineering field
- At least 10 years’ professional experience working in After-Sales / Service Engineer / Sales Engineer in Robotics or Factory Automation business
- Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
- English skills for working with Japanese Management level, documentation, and email
- Able to build team
- Communicate well both orally and in writing and demonstrate business acumen in your daily work
- Professional personal appearance
- Have own car with a driver’s license

<Preferable Skill / Experience>
- None

Languages skills
English: Conversational Level
Japanese: None


Workplace Area: MRT Sutisarn, Bangkok
Working Hour: 8:40-17:40(Mon-Fri (Sat: None))


About the Benefits
Salary: 80,000–100,000THB

About the company
Products: Mechatronics,System & Engineering, Robotics
Business Type: General Trading Company;Machinery / Equipment / Plants