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【Closed】Engineering Staff - IT

【Closed】

Engineering Staff - IT

Business Level

technology&online

None

USD500 - 800

Vietnam Ho Chi Minh City

SDG-26889

Job Detail

1) Report to Vietnamese Manager
2) Assigned to System Engineer Team
3) Job Responsibilities:
- 2nd level customer support
- Take care of the troubles that first level support members couldn’t solve
- Contact to vendor (maker) support, and get the instruction from vendor, then conduct the instruction
- Contact to 3rd level support, sometimes directly contact to customers
- Analyze the data and make documentations
- Train the 1st level support about new procedures or the solution of unknown problems
- Technical support as IT help desk for local customers
- Support customers and internal staffs for PC, server and network problems (remote only for customers)

* Essential Requirements:
- Education: Bachelor
- English: business level
- Computer: MS Office tools
- 1+ year of'work experience as Technical Support (System, Network, Server) in IT industry

* Preferable Requirements:
- Knowledgeable about Server, PC, Firewall, VPN (configuration, operation / maintenance, remote desktop)
- Experienced in troubleshooting for Thin Client (Virtual Desktop Infrastructure)
- Personality: diligent, meticulous, genuine

This company is a subsidiary of a major Japanese communications and IT solutions provider. It provides comprehensive global and local ICT solution services and supports business development in Vietnam using our close teamwork with Headquarters, Singapore (the regional Headquarters) and other subsidiaries in this region. The company offers a variety of high quality solutions - from international network services to LAN to the supply of a single PC unit - that meet customer needs.

【Closed】

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