Job Description
COMPANY PROFILE
- Address: Hanoi, Vietnam
- Business Type: 100% investment from Japan
- Industry: Insurance service
GENERAL INFORMATION
- Position: EXECUTIVE – MOTOR CLAIMS ADJUSTER
- Level: Staff
- Contract Term: Permanent
- Recruitment Reason: Replacement
- Expected joining date: ASAP
- Work Location: Hoan Kiem District, Hanoi
- Work Time:
- Monday-Friday (8:00~17:00)
- Allowance(s): Phone / Pocket / Parking
- Bonus and Incentives: 13th month bonus / Performance bonus as per company’s policy
- Benefit(s): Annual Leave 15 days per year / Social and Healthcare Insurance provided
JOB DUTIES
- Report to Senior Executive, Manager and General Manager
- Assigned to Claims Division
- Job Responsibilities:
- Handling and managing motor claims in Hanoi and motor claims exceeding the limits of HCMC
- Conducting survey and adjustment of motor claims in the Northern Area
- Conducting the site survey and follow up surveys in other lines with focus on Non-Marine (NM) claims as assigned
- Conducting subrogation and salvage recover in cases where applicable
- Managing the outsourced surveyors where applied
- Motor claims analysis & reports as required by Management
- Other jobs as assigned by Management
- To handle motor claims in Hanoi, all channels
- To survey and adjust motor claims as assigned
- To follow the standard loss adjusting approaches of the Company
- To conduct the site survey and follow up surveys in Non-Motor claims (NM claims) as assigned by the Team
- To join the required trainings to be delivered by outsourced providers or by Regional Offices
- To deliver necessary training sessions to garage staff, Bancassurance staff and sales staff
- To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of the company
- To comply with the guidelines of the Claims Manual and compliance requirements
- To set appropriate reserves within the authorized limit and report to authorized persons as required
- To follow up outstanding claims information and negotiate with claimant for settling of the claims
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities
- To prepare reports, statistics for relevant internal meetings
- Contribute to the sales function of the Company:
- Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay
- Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency
- Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays
- To execute other office tasks as required by the Company
Job RequirementS
- Desirable Background & Experience:
- Qualification: Graduates from the Motor or Mechanical Fields. Hanoi Poly-Technology University is a priority.
- Language Skills: Good command of English
- Minimum working experience as a Service Staff at the Service Centers of Japanese Car Dealers
- Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave
- Analytical and synthetically ability
- Desirable Character:
- Gender: Any
- Age: Below 30 preferred
- Personality: customer focus, driving results, problem solving, managing execution, collaborative, ethical, compliant, communicating with impact