Job Description
IT Help Desk Staff (Contract 1 Year) (19K-32K) (SDG-52006) <Job Responsibilities> Provide application and operational support to ensure that client support exceptions are met through first and second level problem determination and resolution efforts. Respond to user's concern via telephone, email, facsimile, or video conference prompt and efficiently. Accurately log all helpdesk-related information such as Issue Details, Issue Handling History, and User Info. Maintain reasonable discipline and decorum in the Help Desk area. Perform other functions or prefects, which may be assigned by upper level.
Job Requirement
<Necessary Skill / Experience > Thai nationality , Male/ Female, age 22-26 years old Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Computer or related fields. New graduated is welcome Experience in IT Support, Call Center, or the other related fields. Experience with Microsoft Operating Systems and IT Applications. Flexible to working hours (can work during weekend / public holiday and rotation shifts) is a MUST <Preferable Skill / Experience> Experience in telephone support of external customers in resolving the specific the specific problems will be advantage. Languages skills English: Conversational Level Japanese: None Workplace Area: BTS Ploentjit, Bangkok Working Hour: 7:00- (6 days/week Morning shift 7:00-16:00 Afternoon shift 11:30-20:30 Night shift 20:00-8:00 Morning shift (07:00 – 16:00 / 07:30 – 16:30) Afternoon shift (11:30 – 20:30) Night shift (20:00 – 08:00)) About the Benefits Salary: 19,000–32,000THB About the company Products: Network support in general in Thailand and other countries/ System Integration in General Business Type: General / IT Services