Client Support Consultant

Client Support Consultant (30K-40K) (SDG-40063)
<Job Responsibilities>
 Under limited supervision, investigate and resolve client incidents and problems; actively manage client case queue
 Provide direct phone support to clients when required, log and classify all issues and requests in the call tracking database
 Continually work to deepen product and industry knowledge
 Manage the case resolution process for clients by following defined procedures and ensuring cases are solved within target response times
 Exchange and share knowledge with the team to maximize knowledge and the effectiveness
 Identify an escalate problems affecting a number of clients or influencing the timely resolution of one client's enquiry
 Contribute to the "How To" knowledge base by authoring required volume of materials of high-quality and accuracy with close attention to detail.
 Other tasks as assigned

<Necessary Skill / Experience >
 Thai nationality , Male/Female, age 24-30 years old
 Bachelor's degree
 At least 1 year working experience in financial industry
 Experience with investment management applications
 At least 1 year of working experience providing on a software product
 At least 1 year of working experience providing client support and solving client issues
 Able to communicate in English (Foreigners Customers)
 Ability to manage high pressure client situations and build trust with the clients

 Self-motivated with can do attitude
 Outstanding time management skills and attention to details
 Ability to troubleshoot details while maintaining the "big picture" view
 Ability to synthesize and communicate complex technical issues to non-technical audiences
 Ability to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skills
 General knowledge to hardware and software technologies related to company's products
 Able to work as in shift

<Preferable Skill / Experience>
 None
Languages skills
English: Conversational Level
Japanese: None

Workplace Area: BTS Phromphong/ Asoke, Bangkok
Working Hour: 9:00-18:00(Mon-Friday (Have to work in public holiday as well) Working hours 7am-4pm & 2pm-11pm if the public holiday is on weekday the candidate will receive annual leave(s) in lieu of Public Holidays worked)

About the Benefits
Salary: 30,000–40,000THB

About the company
Products: Investment and financial software-enabled services and software for the global financial services industry.
Business Type: General / IT Services