Job Description
BU Manager (Call Center/Customer Service) (60K-100K) (SDG-35898) <Job Responsibilities> Monitoring P&L of call center/customer service of all projects which currently there are 5 projects for E-commerce/Online platform business with scale of 5-100 headcount Analyzing market strategies, requirements, potential, financials, evaluating options Ensure that the operation team are working effectively and follow all client service processes Manage operational strategies for better performance and client satisfaction, and overall call center/customer service projects such as turnover rate, meeting with clients, abandon rate Coach and monitor management team and staff’s performance according to established monitoring standard To work and coordinate with Regional/Head Office both clients and own company
Job Requirement
<Necessary Skill / Experience > Thai nationality, Male/Female, age 30-45 years old Bachelor degree in any related fields. 3-5 years of working experiences managing call center/customer service operation large scale Managerial level/team management experience Experience working in BPO English: Business (JP boss and clients) <Preferable Skill / Experience> Candidate from MOCAP, Teledirect, One To One, Tel2Tell, Advanced Contact Center, other BPOs Languages skills English: Business Level Japanese: None Workplace Area BTS Asoke, Bangkok Working Hour: 9:00-18:00(Mon-Fri) About the Benefits Salary: 60,000–100,000THB About the company Products: Call Center, Business Process Outsourcing, Digital Marketing. Business Type: Outsourcing Company / BPO Company