Job Description
Customer Service Assistant/Manager (25K-45K) (JO-171107-139903)
About this Job
Job Highlight
Ø An opportunity to work at a famous Japanese automotive logistics company
Ø An opportunity to utilize your skills to support the company
Work outline: Overall of Customer Service and support a team
Duties & Responsibilities:
Ø Handle customer complaints and provide solutions in order to meet customer satisfaction
Ø Take care of 3 key job areas; customer service, proof of documents and site administration
Ø Provide help and assistance to make sure customer orders are handled properly
Ø Attend meetings with customers and related parties
Ø Build and retain customer relationships and ensure all customers and clients’ enquiries have been appropriately handled and followed up in a timely manner.
Ø Coordinate with the operations team on operational activities, issues resolution, process implementation and performance improvement
Qualifications:
[Must]
Ø Thai nationality, Male only, 38-45 years
Ø Bachelor degree in any related field
Ø At least 5 years of experiences in warehouse & logistics management field
Ø Experience in Automotive/Auto part company
Ø Excellent understanding of customer service concepts
Ø A good leader with strong analytical and problem-solving skills
Ø Organized and hands-on person with great attention to details
Ø Strong interpersonal skills and interaction with people at all levels
Ø Good command of written & spoken English
Preferable:
Ø Familiar with international freight forwarding market experience and shipping import customer service operations.
Languages skills
English: Advanced conversational level
Japanese: None
Workplace Area: Bangna-Trad Rd. KM.19
Working Hour: 9:00 – 18:00 (Mon-Fri) (work on Saturday every 2 weeks; 3 hours a day) *can be flexible
About the Benefit
Salary: 25,000 – 45,000 THB base
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Monetary assistance
☒Uniform
☒Transportation Allowance
☒OT Allowance
☒Position Allowance
☒Bonus depends on Company’s Profit
About the company
Business Type: Logistics
Products: International Air Freight Forwarding, International Air, Freight Forwarding, Customs Brokerage, Ocean Freight, Forwarding, Road Freight Forwarding, Intermodal, Freight Forwarding, Land Transport,
Other Incidental Business with the above