Job Description
About this Job
Job Highlight
Ø An opportunity to grow with the bestselling independent Japanese SI vendor company
Ø An opportunity to promote to leader/manager level
Ø An opportunity to utilize your experience and knowledge in Network integration
Work outline: Responsible for supporting clients
Duties & Responsibilities:
Ø Receive and Response to customer call/e-mail
Ø Logging and Tracking the details of customer requests and problems as cases.
Ø Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement
Ø Participate and assist in driving the knowledge management process.
Ø Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
Ø Support user requests that were defined in team scope of work, following service level agreement.
Ø Provide report to customer, supervisor and project manager upon requests.
Ø Other tasks as assigned
Qualifications:
[Must]
- Thai nationality, Male/female, 23-35 years
Ø Bachelor's degree in Computer Engineering or any related field
Ø At least 3 years experiences in IT support and implementation or related field.
Ø Network (LAN/WAN0 troubleshooting and design)
Ø Operation system (Window client/server, Linux, Vmware) configuration and troubleshooting
Ø Security solution and appliance configuration and troubleshooting
Ø Internet services configuration and troubleshooting
Preferable:
Ø Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.
Languages skills
English: Advanced Conversation Level
Japanese: Preferable
Workplace Area: BTS Ploenchit
Working Hour: Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 a.m. is OT))
About the Benefit
Salary: 24,000-35,000THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance
☒ Dental Treatment fee
☒ Yearly Health Check Up
☒ Marriage Welfare, Funeral Welfare, New born Welfare
☒ Transportation
☒Business trip Allowance
☒ Cafeteria welfare
☒ Customer site at upcountry
☒ Provident fund
☒ Shift allowance*after probation
☒Bonus depends on corporate profit and individual achievement
About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General