Job Description
Head of IT Business Solution (80K–200K) (SDG-58525)
หัวหน้าฝ่าย IT Business Solution
<Job Responsibilities>
- Align organizational IT strategy with customer experience strategy
- Align resource management (manpower and asset) strategy with business strategy across different business activities
- Partner with the business stakeholders to help optimize business performance using technology
- Understand business and user requirements and create IT business solution roadmaps
- Develop alternatives to enhance operational policies, standards and procedures
- Develop measures to improve internal team and external resources (if any)
- Develop new business enabled by IT
- Develop risk mitigation plan
- Develop strategic project management to align projects with business strategy
- Drive market needs for IT solutions to increase competitive opportunities for outsourcing contact center
- Influence customers to identify new business that can be enabled by IT
- Influence related department to achieve desired results
- Influence key accounts' needs to maximize IT solution for revenue generating
- Influence stakeholders’ perspectives of requirements and activities
- Integrate new enabled IT processes and systems across functions
- Lead team or departmental projects
- Manage integrated IT solutions through cost-benefit analysis to serve complex customer needs
- Manage IT security of IT-enabled processes and systems
- Manage IT operational policies, standards and procedures
- Manage Database and resources
- Manage Telephony System team to fulfill customer requirement with optimized solution
- Manage Project Management team
- Oversee Project budget considerations
- Provide strong, authentic, and engage leadership
- Resolve conflict and disagreement
- Lead workshops
- Remove impediments that hold the team back by making decisions, promoting continuous improvement, clarity and empowerment
- Perform as a valued member of the wider IT organization, as a line-of-business expert and significant contributor to the success of the wider IT agenda
- Be Champion quality, with technical standards, service management, agile quality management approaches
- Create transparency, clearly communicate and measure schedule and progress
- Monitor resources and risks
- Proactively plan with corrective action
- Create and manage product delivery backlogs
- Manage & collaborate with related parties to ensure effective delivery, service level agreements being met, and implement appropriate contract structures
- Build community, through improving IT’s agile capability
- Foster agile knowledge, support community and tools across the organization
<Necessary Skill / Experience >
- Thai nationality, Male, Female 38-45 years old
- Bachelor’s Degree
- 15 years of experience leading, implementing and supporting ERP and other business solutions
- Proven ability to drive, develop, and document a clear vision for the use of Business Applications in support of business requirement.
- Ability to translate customer requirements into specifications and be able to conceptualize the dynamics of the solution proposed to visualize the end result
- Strong business acumen including a good sense of how the automation of different business solution and apply and utilize BI tools to improve business efficiency and the bottom line with the organization.
- Experience in the implementation, upgrade, and/or conversion of Enterprise Business Applications, Data Base Management, Project Management
- Thought leadership on Agile and applications management methodologies
- Delivery mindset - deadline focused
<Preferable Skill / Experience>
- Knowledge of Call Center solution
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: MRT Rama 9,Bangkok
Working Hour: 8:30-17:00(Mon-Fri)
About the Benefits
Salary: 80,000 – 200,000 THB
หัวหน้าฝ่าย IT Business Solution
<Job Responsibilities>
- Align organizational IT strategy with customer experience strategy
- Align resource management (manpower and asset) strategy with business strategy across different business activities
- Partner with the business stakeholders to help optimize business performance using technology
- Understand business and user requirements and create IT business solution roadmaps
- Develop alternatives to enhance operational policies, standards and procedures
- Develop measures to improve internal team and external resources (if any)
- Develop new business enabled by IT
- Develop risk mitigation plan
- Develop strategic project management to align projects with business strategy
- Drive market needs for IT solutions to increase competitive opportunities for outsourcing contact center
- Influence customers to identify new business that can be enabled by IT
- Influence related department to achieve desired results
- Influence key accounts' needs to maximize IT solution for revenue generating
- Influence stakeholders’ perspectives of requirements and activities
- Integrate new enabled IT processes and systems across functions
- Lead team or departmental projects
- Manage integrated IT solutions through cost-benefit analysis to serve complex customer needs
- Manage IT security of IT-enabled processes and systems
- Manage IT operational policies, standards and procedures
- Manage Database and resources
- Manage Telephony System team to fulfill customer requirement with optimized solution
- Manage Project Management team
- Oversee Project budget considerations
- Provide strong, authentic, and engage leadership
- Resolve conflict and disagreement
- Lead workshops
- Remove impediments that hold the team back by making decisions, promoting continuous improvement, clarity and empowerment
- Perform as a valued member of the wider IT organization, as a line-of-business expert and significant contributor to the success of the wider IT agenda
- Be Champion quality, with technical standards, service management, agile quality management approaches
- Create transparency, clearly communicate and measure schedule and progress
- Monitor resources and risks
- Proactively plan with corrective action
- Create and manage product delivery backlogs
- Manage & collaborate with related parties to ensure effective delivery, service level agreements being met, and implement appropriate contract structures
- Build community, through improving IT’s agile capability
- Foster agile knowledge, support community and tools across the organization
<Necessary Skill / Experience >
- Thai nationality, Male, Female 38-45 years old
- Bachelor’s Degree
- 15 years of experience leading, implementing and supporting ERP and other business solutions
- Proven ability to drive, develop, and document a clear vision for the use of Business Applications in support of business requirement.
- Ability to translate customer requirements into specifications and be able to conceptualize the dynamics of the solution proposed to visualize the end result
- Strong business acumen including a good sense of how the automation of different business solution and apply and utilize BI tools to improve business efficiency and the bottom line with the organization.
- Experience in the implementation, upgrade, and/or conversion of Enterprise Business Applications, Data Base Management, Project Management
- Thought leadership on Agile and applications management methodologies
- Delivery mindset - deadline focused
<Preferable Skill / Experience>
- Knowledge of Call Center solution
Languages skills
English: Conversational Level
Japanese: None
Workplace Area: MRT Rama 9,Bangkok
Working Hour: 8:30-17:00(Mon-Fri)
About the Benefits
Salary: 80,000 – 200,000 THB