Job Description
Job Description
Responsibilities
- Supervise daily front office desk activities
- Prioritize and delegate daily work responsibilities to front desk staff
- Train and guide front desk staffs to provide quality customer service
- Manage staffing schedules and shift changes
- Resolve tenant issues and inquiries to ensure tenant satisfaction
- Shoulder front desk meeting to identify and resolve operational issues, accounting variances and housekeeping discrepancies
- Develop and implement strategies for bell desk, front office and parking
- Ensure that facility is maintained clean, neat, safe and secure
- Ensure that employees are properly groomed and dressed
- Identify process improvement to achieve financial and service goals
- Plan shift schedule and duties based on business forecast
- Supervise the billing and cash processes to ensure compliance with company standards
- Provide feedback to the team members on their performances and improvements
- Assist in preparing yearly operating budgets, capital expenditures and manpower budgets
- Monitor and control expenses within allotted budget
- Report to Front Office Manager (Japanese)
Requirements
- Have a minimum of D3 degree in hotel / tourism or equivalent
- Have previous supervisory experiences in Front Office within the Service Apartment
- Have a high level of commercial awareness and sales capabilities
- Have excellent leadership, interpersonal and communication skills
- Fluent English for both verbal and written
- Have ability to work on your own and as part of a team
- Have flexibility to respond to a variety of work situations
- Have ability to work under pressure
Desirable Character
- Have excellent leadership, communication and, interpersonal skills
- Well groomed
- Flexible
- Strong personality
- Accountable and resilient
- Have commitment to delivering a high level of customer service
Responsibilities
- Supervise daily front office desk activities
- Prioritize and delegate daily work responsibilities to front desk staff
- Train and guide front desk staffs to provide quality customer service
- Manage staffing schedules and shift changes
- Resolve tenant issues and inquiries to ensure tenant satisfaction
- Shoulder front desk meeting to identify and resolve operational issues, accounting variances and housekeeping discrepancies
- Develop and implement strategies for bell desk, front office and parking
- Ensure that facility is maintained clean, neat, safe and secure
- Ensure that employees are properly groomed and dressed
- Identify process improvement to achieve financial and service goals
- Plan shift schedule and duties based on business forecast
- Supervise the billing and cash processes to ensure compliance with company standards
- Provide feedback to the team members on their performances and improvements
- Assist in preparing yearly operating budgets, capital expenditures and manpower budgets
- Monitor and control expenses within allotted budget
- Report to Front Office Manager (Japanese)
Requirements
- Have a minimum of D3 degree in hotel / tourism or equivalent
- Have previous supervisory experiences in Front Office within the Service Apartment
- Have a high level of commercial awareness and sales capabilities
- Have excellent leadership, interpersonal and communication skills
- Fluent English for both verbal and written
- Have ability to work on your own and as part of a team
- Have flexibility to respond to a variety of work situations
- Have ability to work under pressure
Desirable Character
- Have excellent leadership, communication and, interpersonal skills
- Well groomed
- Flexible
- Strong personality
- Accountable and resilient
- Have commitment to delivering a high level of customer service