Job Description
Additional Job Information
'- Call Centre Management (manage call centre activity, reporting, dealer coordination for improvement)
- Handling customer complaint (drive and support dealer to provide solution in maximun 7 days, coordinate with part logistic for parts support)
- Follow up fo JP Power Survey (SOP refreshment to dealer, communication with JD Power)
- CSI Score Report and Analysis
- Customer Satisfaction Planning Program
- Related experience in automotive industry (passenger car) is preferable or industry with product handling not service
- Customer service
- Customer complaint
- JD Power Survey -CSI Score report
- Customer Satisfaction Planning & SOP
- Willing to have frequent business trip.
- English active
- Have experiences in Japanese car distributor
- Good analytical thinking, strong personality, flexible, good communication and interpersonal skills
'- Call Centre Management (manage call centre activity, reporting, dealer coordination for improvement)
- Handling customer complaint (drive and support dealer to provide solution in maximun 7 days, coordinate with part logistic for parts support)
- Follow up fo JP Power Survey (SOP refreshment to dealer, communication with JD Power)
- CSI Score Report and Analysis
- Customer Satisfaction Planning Program
- Related experience in automotive industry (passenger car) is preferable or industry with product handling not service
- Customer service
- Customer complaint
- JD Power Survey -CSI Score report
- Customer Satisfaction Planning & SOP
- Willing to have frequent business trip.
- English active
- Have experiences in Japanese car distributor
- Good analytical thinking, strong personality, flexible, good communication and interpersonal skills