Job Description
Responsibilities
• Provide pre-sales and/or post-sales technical support
• Gather and build requirement documentation with customer
• Conduct SIT and provide UAT support in customer premises.
• Ensure that all customer requests, complaints and comments communicated are forwarded to the corresponding department for action.
• Manage issue arise and escalate properly to the corresponding department for action
• Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business.
Requirements
• Have knowledge in programming (C++, VB Script is preferable)
• Possess good analytical and problem-solving skills
• Good communication and interpersonal skills in both English and Bahasa Indonesia
• Ability working with minimum supervises
• NDC/DDC message and ATM experience is preferable.
Desirable Experiences
・Have working experience at Bank, ATM or Swich vender( advantage)
Desirable Character
・Service Minded, Honest, good appearance, good attitude,
・Agile, neat, communicative, detail, initiative