Job Description
<Position Objective/Expectation > - Assist customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing enquiries in a professional, positive manner. <Job Responsibilities> 1. Respond to customer email enquiries. 2. Respond to live chat enquiries. 3. Enquiries pertain to: product, payments, shipping, and post purchase 4. Adhere to customer service protocols related to late shipping, fail to ship, quality fails, returns and compensation. 5. Respond professionally and timely to customer enquiries. 6. Adhere to escalation protocols when requested by customers.
Job Requirement
<Necessary Skill / Experience > - Have a minimum of Bachelor degree in any discipline ● Ideally 6 months’ customer service experience, preferably in E-commerce or Fashion ● Proficient in any CRM platform (Zendesk, Freshdesk) and Google suite is a plus ● Language skill: Business level in English and Japanese. Japanese JLPT N1 or N2 as role requires candidate to deal with Japanese speaking clients. (Other languages is an advantage) ● Ability to multitask, prioritize, and manage time effectively ● The candidate must be willing and to be flexible to work in roster shift