Job Description
COMPANY PROFILE
" Address: Long An Province
" Business Type: 100% investment from Japan
" Size: 200
" Industry: Engineering
" Product Range: Auxiliaries and machines
" Established in Vietnam: 2013
GENERAL INFORMATION
" Position: Customer Service Engineer (Coffee) - Manufacturing
" Level: Staff
" Contract Term: Permanent
" Recruitment Reason: Expansion
" Expected joining date: ASAP
" Work Location: HCMC
" Work Time:
" Monday-Friday (8am-5pm)
" Bonus and Incentives: 13th month bonus / Performance review
" Selection Process: Two rounds
JOB DUTIES:
" Report to Vietnamese CS manager
" Assigned to CS Department
" Job Responsibilities:
1. After Sales Support - Maintenance
- Plan and organize plant and equipment inspection, servicing programme
- Commission new Company equipment
- Co-ordinate with customers for the maintenance work
- Carry out trouble shooting and repairs as necessary
- Set up a maintenance schedule
- Review, improve, update maintenance practices to be in line with industries best practices
- Develop innovative solutions to complex technical problems that arise during start-up.
2. After Sales Support - Training and Reporting
- Provide training to customers
- Prepare written reports in full details of the service activities of the trouble process
3. CS Business Development
- Assess customers' needs and make recommendations with regards to spare parts, upgrading and process improvement
- Promote spare parts, retrofit, upgrade, maintenance contract sales.
JOB REQUIREMENTS:
" Desirable Background & Experience:
- Diploma in Mechanical Engineering, preferably in Machinery
- 2 years of experience in general manufacturing practices and general machine design
- Knowledge in Electrical, Control Engineering
- Ability to work independently
- Good written and verbal communication in English
- Able to communicate well with multi-cultural people to send the right message to other parties
- Able to balance conflicting priorities in order to manage workflow and ensure completion of projects or tasks and meet stipulated deadlines.
- Ability to work with Microsoft Office
- In-depth knowledge of machine responsible and acts as a technical "go to" resource or use good judgement to handle issues and problems.
- Good customer service skills with a focus on resolving issues and completing the scope of service in a timely and professional manner
- Good time management
- Team work skill
- Knowledge of SAP CRM
- Technical knowledge to understand customer needs
" Desirable Character:
- Gender: Any
- Age: Any