Job Description
About this Job
Job Highlight
Able to work in leading system Integrator and solutions provider in Thailand
Able to work in company which has been expanding business through proactive business undertakings in the short period
Work Outline: Implement project (core service provider, core banking, Micro Design, Escalate Engineer (LV3))
Duties & Responsibilities:
Represent company as an onsite resident for fault, incident and proactive engagement work
Incident and Problem Management
Trouble shooting on site (lv.3)
Ensure that the events are handled till closure
Check site and conduct site audits as needed
Technical consultation to customers on product operation and configuration.
Provide hardware and Software support to customer both over the phone and on-site.
24-hours mobile phone on-duty services.
Understand and correctly use the escalation procedure.
Maintain technical competency on assigned product range.
Understand and correctly use the escalation procedure (vendors).
Technical liaison with customers.
Qualifications:
[Must]
Thai nationality, Male/Female, Age 25-40
Bachelor’s degree in computer engineering or computer science or electrical/electronic engineering
Holders of CCIE in Routing & Switching, Data center, Security, Service provider, Collaboration, Wireless or CCDE
Strong technical skills of LAN, WAN, WLAN, Video Broadband, IP Communications of CISCO
Experience in solution design, customer support, technical support, responsible for the support based on Cisco Router and Switches
Proven customer service and problem solving skills, working face-to-face and on-site with customers
Experience and expertise in Cisco and Network management
Detailed theoretical and practical knowledge of IP protocols, Routing Protocols (OSPF, BGP, EIGRP, MPLS), DMVPN, firewalls, and routers
Experience configuring, installing, and troubleshooting centralized network infrastructure such as routers, switches, firewall, load balancer, etc.
Experience with large scale implementation
Languages skills
English: Conversational level
Japanese: None
Workplace Area: BTS Phloen Chit
Working Hour: 9.00 – 18.00 (Monday – Friday)
About the Benefit
Salary: 70,000 – 80,000 THB Negotiable
☒Social Insurance
☒Accidental and Health insurance OPD/IPD
☒Provident Fund
☒Annual Health Check
☒Telephone Allowance
☒Bonus depends on company profit and individual achievement
About the company
Business Type: Consulting
Products: broadcasting & communications equipment consultation and installation