Job Description
About this Job
Job Highlight
An opportunity to grow with the bestselling independent Japanese SI vendor company
Fresh graduate is also welcome
An opportunity to utilize your experience and knowledge in Network integration
Work outline: Responsible for providing technical supports to clients and also performing other functions as assigned, such as project etc.
Duties & Responsibilities:
Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts
Respond to users’ concerns via telephone, email, facsimile, or video conference
Accurately log all Helpdesk related information such as Issue Details, Issue Handling History, and User Contact Information
Maintain reasonable discipline and decorum in the Help Desk area
Perform other functions or projects, which may be assigned by the support Specialist, Manager, or Coordinator
Other tasks as assigned
Qualifications:
[Must]
Thai Nationality, male/female, age 22-27 years old
Bachelor's Degree in any related field
Fresh graduate is also welcome
Willing to work in shift and contract
Good command in English
Preferable Skill / Experience
Experience with Microsoft Operating Systems and IT Applications
Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting)
Experience in telephone support of external customers in resolving the specific problems
Good understanding and appreciation of information technology
Network & INFRA (Server related etc.) and Programming knowledge
Languages skills
English: Advanced Conversation
Japanese: Preferable
Workplace Area: BTS Ploenchit
Working Hour: Shift (Morning shift: 7.30-16.30, Afternoon shift: 11.00-20.00, Night shift: 20.30-8.00*(after05.00 is OT))
About the Benefit
Salary: 22,000 – 30,000 THB
☒ Social Security Insurance
☒ Accidental and Health insurance
☒ Health insurance
☒ Dental Treatment fee
☒ Yearly Health Check Up
☒Business trip Allowance
☒ Customer site at upcountry
☒ Shift allowance*after probation
☒ Bonus depends on corporate profit and individual achievement
About the company
Business Type: Network support/ System integration
Products: Network support in general in Thailand and other countries/ System Integration in General