Job Description
[Responsibities]
• Supervise operation and manage team with the big number of team member around 130-150 people
• Correspondent to customer not only via call, but also via email.
• Maintain quality & quantity of company's call center service
• Provide report about performance team, issue and action taken to improve & achieve the target
• Analyzing the daily activity of operation to increase and maintain their performance operational service
[Requirement]
• Have work experience in call center (as team leader min. 2 years or as a supervisor min. 1 year)
• Fluent in English, both verbal and written
• Computer literate (Microsoft Word, Excel, powerpoint, and Internet) and have good reporting skill
[Personality]
• Highly Motivated, able to work under pressure, discipline, client & target oriented, energetic, adaptive and fast learner
• Good communication and leadership skill
[How to Apply]
Interested parties, please send your profile to indonesia@rgf-hragent.asia