Job Description
Our client is a leading international payment and data processor, providing banks and their merchants with innovative solutions. Headquartered in New York, their global commercial centers include Atlanta, Beijing, Bermuda, Delaware, Hong Kong, Honolulu, London, Shanghai, Singapore, Toronto and Dubai. Their HK office has an opening:
NOC/System Administrator
Responsibilities:
• Windows System administration, configuration, patch update, hardware/software installation, maintenance of PC/laptops, IT facilities management
• End user support for both local and remote office
• System monitoring, including Windows, UNIX and network systems that processes in a 24x7 environment;
• Troubleshoot and resolve Tier1 incidents within the documented procedures;
• Coordinate communication within Planet Payment during an incident;
• Provide escalation status notification throughout the enterprise on service impacting events;
• Create Incident reports for internal and external communication;
• Monitor service levels and take appropriate action to maintain service level agreements;
• Perform daily health checks and assist with daily operational tasks;
Requirements:
• Associates Degree or a Bachelor's Degree in Computer Science or comparable education and experience; 4+ years of similar working experience
• Experience in incident management or network operations;
• Experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices;
• Experience of Windows Server, Active Directory, SCCM, Exchange, Office, Hyper-V and hands-on troubleshooting;
• Knowledge with Unix and Microsoft SCOM and Network monitoring tools
• Knowledge of Firewalls Routing/switching;
• Knowledge of VPN, IPSEC, wireless, VLANs, DSL, ISDN, Frame Relay, T1, T3 and Firewalls;