Job Description
Job Details
Position : Customer Service Executive
Reporting to : Manager
Work Location : Gurgaon
Responsibilities :
■Customer service of existing customers, telephone / mail correspondence, if necessary , visit client place.
■Logistics operations SEA / AIR FREIGHT FORWARDING, IMPORT / EXPORT HANDLING
■Request and arrange business to partner companies, arrange
〇Improve customer service experience, create engaged customers and facilitate organic growth
〇Take ownership of customers issues and follow problems through to resolution
〇Set a clear mission and deploy strategies focused towards that mission
〇Develop service procedures, policies and standards
〇Keep accurate records and document customer service actions and discussions
〇Analyse statistics and compile accurate reports
〇Keep ahead of industry’s developments and apply best practices to areas of improvement [ Kaizen ]
〇Control resources and utilise assets to achieve qualitative and quantitative targets
〇Maintain an orderly workflow according to priorities
Requirements :
■Customer service experiences in Logistics company more than 2 year
Desirable Experiences :
■Japanese Logistics company experiences