Job Description
Job Responsibilities
• Manage a team to provide pre-sale and post-sale support for the Contact Centre Application including 7x24 support responsibility;
• Collaborate with vendor, internal team and business partners for the business proposal, presentation & demo, project implementation and support;
• Act as Project Manager to manage the Contact Centre project across an internal and external team;
• Develop the team member to enhance their technical skill and non-technical side (e.g. communication skill, presentation skill … );
• Drive growth in market segment (e.g. by providing value add to customer and vendors that can benefit to the company);
Job Requirement
• Degree in Computer Science or discipline related to computing or information system;
• Minimum 10 years in IT post qualification experience and 3 years on management level;
• Solid hand-on experience with JSP, ASP, .Net, C/C++, Crystal Report and /or SQL Server;
• Solid experience on IPT and Call Centre implementation in Avaya and Cisco solution;
• Solid experience on IVRS, Recording solution, CTI implementation are an advantage;
• Experience in project management cycle inlcuding pre-sales, project implementation and post-sale support;
• Strong customer facing and presentation skill, able to communicate with top management level in customer side;
• Positive attitude, fast learning, energetic, able to perform in a challenging environment;
Good command of spoken and written English, Chinese and Mandarin.
• Manage a team to provide pre-sale and post-sale support for the Contact Centre Application including 7x24 support responsibility;
• Collaborate with vendor, internal team and business partners for the business proposal, presentation & demo, project implementation and support;
• Act as Project Manager to manage the Contact Centre project across an internal and external team;
• Develop the team member to enhance their technical skill and non-technical side (e.g. communication skill, presentation skill … );
• Drive growth in market segment (e.g. by providing value add to customer and vendors that can benefit to the company);
Job Requirement
• Degree in Computer Science or discipline related to computing or information system;
• Minimum 10 years in IT post qualification experience and 3 years on management level;
• Solid hand-on experience with JSP, ASP, .Net, C/C++, Crystal Report and /or SQL Server;
• Solid experience on IPT and Call Centre implementation in Avaya and Cisco solution;
• Solid experience on IVRS, Recording solution, CTI implementation are an advantage;
• Experience in project management cycle inlcuding pre-sales, project implementation and post-sale support;
• Strong customer facing and presentation skill, able to communicate with top management level in customer side;
• Positive attitude, fast learning, energetic, able to perform in a challenging environment;
Good command of spoken and written English, Chinese and Mandarin.